As you may be aware the current COVID-19 has forced some new developments in the way we now consult with our GPs.

GPs themselves are taking roads less travelled with all of these new developments but are fast having to learn new tricks in order for them to consult with their patients using this platform.

Middle Ridge Family Practice have been doing telehealth now for over a month and the GP’s there have developed a quick reference guide to assist patients to get the most out of their telehealth experience.

Here are their tips;

  1. Test your equipment. Most telehealth consultations can be done either on a computer or smart phone so it’s always a good idea to test that the sound and vision works a little bit before your appointment if possible. You don’t want to be ironing out technical hitches for the first 5 minutes of your appointment.
  2. Have on hand a torch. If the GP needs to look in your throat it makes it easier for them to see something if you shine a light in there for them.
  3. If you have a thermometer record your temperature beforehand. If you have any medical equipment such as a blood pressure monitor or Blood glucose monitor, have it on hand as well because the more observations you can provide to your GP the better.
  4. Be aware that you may be phoned by your GP on a no caller id phone call.
  5. As with all consultations, prioritise what you want to talk about and if you have a few things make a longer appointment so you can talk about them without being in a rush.
  6. Talk slowly and take notes. This is new for both of you so you may forget things because you are distracted by the technology.
  7. Remain still and seated. GPs can feel quite sea sick if you’re wandering around your house while chatting to them.
  8. Make sure you are in a quiet environment so they can hear you clearly. Turn off the TV.
  9. Understand that you may need to come in for a follow up consultation as there is a limit to what can be done by telehealth. You may require further examination and your GP will advise you.
  10. If prescriptions, medical certificates, referrals or other paperwork is generated at the consultation, make sure you have a plan for collection or delivery.